Three years ago, Johnson & Johnson (J&J) set out to use intelligent automation (IA) for every part of its business. As the global COVID-19 pandemic was beginning, the company needed to both reduce costs and speed up tasks. Robotic process automation (RPA) was already gaining traction as organizations sought to apply software “robots” to automate rules-based business processes. But organizations like J&J wanted to take automation further by combining RPA with machine learning (ML) and artificial intelligence (AI).
The opportunity led J&J’s Ajay Anand and Stephen Sorenson to place a very big bet in 2021. Anand and Sorenson, the company’s senior vice president of technology services, supply chain, data integration, and reliability engineering, proposed the creation of an enterprise automation organization. The goal was to apply IA across J&J’s businesses globally with the aim of reducing costs and improving accuracy.
In just three years, J&J has made significant progress in its journey to become an IA-driven organization. The company has applied IA to a range of business processes, including supply chain management, customer service, finance, and human resources. J&J is now reaping the benefits of its investment in IA with faster task completion, reduced costs, and improved accuracy.
Looking ahead, J&J plans to continue expanding its use of IA across the enterprise. The company is well on its way to achieving its goal of becoming an IA-driven organization and is poised to stay ahead of the curve in the years to come.