As a Chief Revenue Officer, you know that during times of economic downturn, your customer base may be the only growth channel on which you can depend.
If you’re the Chief Revenue Officer (CRO) of your organization, you may be charged with managing every revenue-generating function and driving predictable growth.
During periods of economic instability, it’s more important than ever to show your customers why they should continue to invest in your product – even when everyone is looking for ways to cut costs.
No one knows how long the recession will last, similar to the pandemic. Therefore, it is crucial to have a plan set in place for 1 year or even 5 years down the road.
Things CROs Should Do During An Economic Downturn
2023 will be remembered as a tough year for businesses. Chief revenue officers (CROs) had to rapidly adapt their strategies to the COVID-19 pandemic and the resulting economic downturn.
The first thing on every CRO’s mind is how to maintain and grow revenues during an uncertain time. There’s no cut-and-dried answer, but there are some key things CROs can do to weather the storm. Let’s take a look at these 13 things every CROs should do.
13 Things Every CRO Should Do During an Economic Downturn
Recession-proof your business and protect your revenue stream by focusing on your current customers. Here are 13 things Chief Revenue Officers can do to stay afloat during an economic downturn:
1. Keep a close eye on your sales pipeline
This is especially important in the early stages of a recession when businesses are just starting to feel the effects. Keeping a close eye on your sales pipeline will allow you to identify any potential problems early on and take corrective action.
2. Evaluate your pricing strategy
Recessions can be a good time to evaluate your pricing strategy and see if there are any areas where you can save costs. This can be a difficult decision, as you don’t want to lose customers by making your product too expensive. However, it is important to strike a balance between pricing and profit margins.
3. Focus on customer retention
It is more important than ever to focus on customer retention during a recession. There are a number of things you can do to keep your customers happy, such as offering discounts or incentives for loyalty.
4. Cut costs where possible
During a recession, it is important to be aware of your expenses and cut costs where possible. This may include reducing marketing spend or Renegotiating contracts with suppliers.
5. Review your product mix
Recessions can be a good time to review your product mix and see if there are any areas where you can make changes. This could involve introducing new products or discontinuing others.
6. Strengthen your sales team
Your sales team is crucial during a recession, as they will be the ones responsible for bringing in new business. Make sure you have a strong team in place by hiring experienced salespeople and providing them with the resources they need to succeed.
7. Focus on key accounts
During a recession, it is important to focus your efforts on key accounts that have the potential to generate the most revenue. This may involve investing more time and resources in these accounts.
8. Increase your marketing efforts
In order to generate more leads during a recession, you may need to increase your marketing efforts. This could involve using new channels or strategies, such as content marketing or lead generation.
9. Improve your sales process
Your sales process is essential for closing deals during a recession. Make sure your process is as efficient and effective as possible by regularly reviewing it and making improvements where necessary.
10. Keep your existing customers happy
Your current customers are your bread and butter, so it’s important to keep them happy. Show them that you value their business and are committed to providing them with the best possible service. This may mean giving them a little extra attention or going above and beyond to solve their problems.
11. Focus on selling more to your existing customers
During an economic downturn, it’s more important than ever to focus on selling more to your existing customers. They are the ones who are most likely to stick with you, so it makes sense to invest more in them. Up-selling and cross-selling are great ways to do this.
12. Invest in customer retention
It’s important to invest in customer retention during an economic downturn. This may mean offering incentives for customers to stay with you or investing in customer service so that you can keep them happy.
13. Deliver value at every stage
Making customer happy is only a small part of the equation. You also need to focus on delivering value. This means creating a product or service that solves a problem or makes life easier for your customers. If you can do this, you’ll be in a good position to weather any economic storm.
The Bottom Line
While an economic recession can be a scary time for Chief Revenue Officers, there are things you can do to weather the storm. By focusing on your customer base, you can maintain growth and keep your business afloat. So don’t panic – focus on what you can control, and you’ll be in good shape.
Remember, no matter how much the economy fluctuates, your customers are always your best bet for weathering a recession. Chief Revenue Officers should focus on customer retention and delivering value at every stage in order to maintain growth during an economic downturn.
LAStartups.com is a digital lifestyle publication that covers the culture of startups and technology companies in Los Angeles. It is the go-to site for people who want to keep up with what matters in Los Angeles’ tech and startups from those who know the city best.