Three years ago, Johnson & Johnson (J&J) set out to use intelligent automation (IA) for every part of its business. As the global COVID-19 pandemic was beginning, the company needed…
What is Web3? This is a question that has been on the minds of many people lately. Some say it’s the future of the internet – but what does that…
Despite the many advances in technology today that allow brands to do business on various platforms, phone services will always be an essential component of many operations. This kind of…
As the COVID-19 pandemic continues to halt the world, rattling businesses and obliging people to stay at home, the call center locations are being inundated with an unparalleled influx on…
The right kind and amount of data can make or break a marketing campaign. It’s the lifeblood of the industry, making it essential for marketers to find the best ways…
Nowadays, more and more people are excited about Artificial Intelligence (AI). It’s not just about developing a chess engine that can beat champions and grandmasters. AI can be used for…
Cybersecurity is one of the most complicated problems that everyone has to face right now because we all use computers. Businesses need to protect their computers to secure their data…
How do you make a successful app? The simplest answer is that you make an app that’s habit-forming for a huge number of people. But how can you do that?…
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