Wendy’s rolls out AI drive-thru with Google’s Language Model for faster, more accurate orders

Fast-food chain Wendy’s is taking its customer experience to the next level with the launch of an AI-powered drive-thru system, in collaboration with Google’s Language Model. The move is aimed at providing quicker and more accurate service to customers, reducing wait times and increasing efficiency.

The new system, called Wendy’s AI Drive-Thru, utilizes Google’s Language Model to interpret and process customer orders more accurately while also improving the overall ordering process. With the help of AI, the system can understand and respond to even complex orders, such as customizing a burger with multiple toppings or sauces.

According to Wendy’s CEO, Todd Penegor, the new AI drive-thru system is part of the company’s ongoing efforts to enhance its digital capabilities and provide customers with a more seamless and personalized experience.

“We’re always looking for ways to innovate and improve our customer experience, and the AI-powered drive-thru is a great example of that,” Penegor said. “By using Google’s Language Model, we can offer faster and more accurate service, which is a win-win for everyone involved.”

The AI system is being rolled out at select Wendy’s locations across the country, with plans to expand to more restaurants in the coming months. Customers will have the option to use the AI drive-thru or place their orders with a live person, depending on their preference.

So far, early reviews of the AI drive-thru have been positive, with customers reporting shorter wait times and more accurate orders. The new system is also expected to improve Wendy’s efficiency and reduce costs in the long run.

The launch of Wendy’s AI Drive-Thru comes at a time when more and more businesses are turning to AI and automation to improve their operations and provide better customer service. With its partnership with Google’s Language Model, Wendy’s is positioning itself as a leader in the fast-food industry’s digital transformation.

As the demand for fast, convenient service continues to grow, it’s likely that we’ll see more companies following in Wendy’s footsteps and adopting AI and other digital technologies to meet their customers’ needs. For now, though, customers can enjoy a more efficient and personalized experience at select Wendy’s locations thanks to the company’s new AI drive-thru system.

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