If you’ve worked in customer service, you would know how important it is for customers to have their complaints filed properly. It didn’t matter how the complaint was filed, as long as there’s a record of what it was and when it was sent.
What if we told you there was a better way of handling these complaints? Happy Fox’s customer support systems have worked so well that the company has maintained its reputation for a record 5 years.
Resolve Tickets Faster With Happy Fox’s All-In-One Help Desk Ticketing System
Happy Fox helps save time and costs with canned responses. Canned responses aren’t all that bad, as long as it’s used appropriately and quickly. Customers will always appreciate an instant response, in addition to a quick resolution to their problems.
The tickets that are created in the Happy Fox platform undergo a systematic management system. Tickets don’t have to undergo a conveyor-belt style approach where they will go under several departments to get resolved. The tickets can be assigned and tasks can be attached to them for clarity and a sense of progress for the customer (or customer service provider.)
These tasks can also be given deadlines so that the relevant process can be applied with urgency. Nobody from the customer service industry likes a ticket on standby. And surely, customer service providers will be disappointed with the failure to follow up on a ticket. That’s their job after all – making sure customers are given the service they deserve.
But filing tickets is just one of the MANY features of Happy Fox. The whole software package includes other useful features like creating helpdesk reports to give you an idea of how customer service is doing its job. This way, adjustments in the process can be made to consistently provide a better customer service experience.
Happy Fox has dozens of features to help you manage your business’ performance.