Online shopping might just be the most convenient way to shop nowadays but it’s not foolproof. There are occasions that your purchase didn’t work out, one way or another, or the product sent to you was wrong. Buyers can also change their minds. No matter what it is, the hassle of handling returns proves to be the biggest drawback of buying stuff online.
Many businesses have already tried addressing the problem but not all of them are very satisfactory. Some are just as complicated as taking the usual route while others prove to be quite wasteful. Happy Returns wish to change the game, however, with their take on simplifying the return process.
How does it work? It’s very simple: Happy Returns sets up kiosks in malls and stores where shoppers can take their returns to. The service is free and accepts returns from its partner brands. Customers get instant refunds for their purchases in exchange. These incentivize the buyers to use their services instead of shipping back items per piece. And if you’re going out of your way to send back products the traditional method anyway, why not give this alternative a try and you’ll even enjoy more benefits?
View this post on Instagram
Don’t worry, we made a few impulsive online purchases during quarantine, too. Luckily, Return Bars are reopening with contact-free returns! Step 1: Show your phone to the store associate, called a Returnista, to scan your personalized QR code. Immediate verification, no contact required. Visit our blog for a full breakdown of the new contact-free process.
In addition to the convenience, it offers, Happy Returns also aim to make business operations more sustainable. Since they don’t request that the items for returning be packaged, there’s less waste generated in the process. They send back the items to the retailers in bulk in reusable packaging instead. The company estimates that they help brands reduce their carbon emissions to up to 0.12 pounds per item returned, offering an eco-friendly approach for e-commerce operations.
Happy Returns had 40 Return Bars all over the country in 2017 and the number has significantly grown ever since. They’re currently working in partnership with Simon Malls, the largest shopping mall operator in the US, so users can expect more locations to pop up soon.